We're here to help
Questions about setup, billing, or choosing a server location? Reach the MeduzaVPN team through any channel below — we usually reply within a few hours.
Email us
General & business enquiriesWrite to our support team about your account, billing, or technical questions.
[email protected]Telegram support bot
Fast help & account managementThe fastest way to reach us — message our bot for help with setup or your subscription.
@meduzavpncom_botNews channel
News & status updatesFollow our Telegram channel for status updates, new locations, and product news.
@meduzavpn
Company details
IPFB LLC
1207 Delaware Ave #1262, Wilmington, DE 19806, USA
Social networks
Follow MeduzaVPN for updates, tips, and announcements.
Mobile apps
Download the MeduzaVPN app and connect in a couple of taps.
Questions & answers
How quickly will I get a reply?
We typically respond within a few hours. The quickest way to reach us is our Telegram support bot at t.me/meduzavpncom_bot.
I have a billing or refund question — who do I contact?
Email [email protected] from your account address. MeduzaVPN offers a 15-day refund, so get in touch and we'll help.
Can you help me set up the VPN on my device?
Yes. Our Android and iOS apps connect automatically, and for desktop we provide configuration files and QR codes. Message support if you get stuck.
Where is MeduzaVPN based?
MeduzaVPN is operated by IPFB LLC, 1207 Delaware Ave #1262, Wilmington, DE 19806, USA.
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